Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Products are delivered to the address specified by the customer on the order. It is the customer's responsibility to ensure that their delivery address is complete and accurate. We are not responsible for any issues caused including loss of goods where the incorrect delivery address has been supplied. Any charges incurred as a result of incomplete or incorrect delivery details shall be the responsibility of the customer.
1.17 All products are checked for condition before leaving our premises. The customer must notify the carrier of any damage (holes, signs of crushing, etc.) to the package. The customer should notify us of any damage within 24 hours of receiving the package. All packaging must be retained. The customer is expected to supply photos of the packaging and damaged goods.
1.18 As with any shipment, a delay or loss of goods is possible. In such a case, we shall start an investigation with the carrier.. If the package is not found, a replacement will be supplied or a full refund will be provided in the event that a replacement is not available. This will only be done at the point the carrier confirms that the package is lost. The customer agrees to assist us with any reasonable request for information or images to assist with the claim/investigation.
1.19 We shall not be held responsible for delayed delivery caused by for any other circumstances beyond our control. We do not guarantee delivery on or by a specific date.
1.20 In the event that the goods are not able to be delivered due to the unavailability of a suitable person to receive the goods or the carrier being unable to access the delivery location, the customer may be notified of an address where their goods are available for collection. It is the customer's responsibility to arrange collection. In some circumstances, the carrier may attempt redelivery of the goods. If the maximum number of redelivery attempts for the carrier is exceeded and the goods remain undelivered, the goods will be returned to us at the customer's expense. Any requests for the goods to be reshipped will be at the customers expense. Any requests for refunds in such circumstances will only be provided once we have received the returned goods and will be less the original shipping charge (for countries outside of the EU) and less the costs incurred in order to have the goods returned to us.
1.21 Where a customer refuses delivery of the goods without our authorisation for any reason, they will be liable for the cost of the original shipping charges and all costs of return of the goods incurred. No refunds will be issued until we receive the goods which may take a considerable time.
1.21a We are registered with the ADEME in France for the recycling of household packaging. This registration obligates us to report annually to the ADEME for any packaging used in products that are shipped to France and its territories. Our ADEME registration number is FR313283_01INRM.
1.21b We are registered with the ZSVR Lucid Packaging Register in Germany for the recycling of household packaging. This registration obligates us to report annually to the ZSVR for any packaging used in products that are shipped to Germany. Our ZSVR registration number is DE4141722049035.
Cancellations, returns and refunds
1.22 All customers within the EU have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.23 Customers outside of the EU may also cancel their order in accordance with this section but any refund or credit will be less the original shipping costs and any other charges that we incur as a result of accepting the return including but not limited to customs charges, taxes or fees
1.24 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.25 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective - see section 1.30 below) as soon as possible once you have cancelled the order.
1.26 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.27 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation once we have received the returned goods.
1.28 You will not have any right to cancel an order for the supply of goods that were a special order or have been personalised in some way.
1.29 Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or modified goods, Where goods are not suitable for a refund under these terms, the goods will be returned to the customer at the customers expense.
1.30 Goods are returned at the customers own risk. The customer should ensure they are suitably packaged and shipped by a service with sufficient insurance against loss or damage. In the event of loss or damage, it is the responsibility of the customer to make a claim to the carrier. We will assist with any reasonable requests for information or images to assist the customer with the claim.
1.31 Where the goods are faulty, not as described or damaged, we will arrange return, replacement or refund at our cost. The customer is responsible for following our return instructions. Where additional costs are incurred as a result of our instructions not being followed, the customer shall be liable for such costs.
1.32 Goods are not considered faulty where they are not being used in accordance with the manufacturer's instructions, where the manufacturer rejects a warranty claim or where in our professional opinion, the goods are satisfactory.
1.33 Where the customer is experiencing issues, the customer must supply photographs and other information reasonably required to allow us to determine the cause of the problem and to work out a solution. Where the customer isn't able or willing to do so, the goods will be considered to be satisfactory and the return will be treated as a customer cancellation and handled in accordance with the relevant paragraphs in this section.
1.34 Customers are responsible for ensuring that they are ordering the correct product. Customers should check the part number against their VIN number on the BMW/Mini electronic parts catalogue to ensure that the item is suitable for their vehicle. For none original parts, customers should make a reasonable check to ensure the part is suitable. In the event of any doubt, the customer should contact us to check suitability before purchasing. Where a customer purchases the incorrect product, the return will be treated as a customer cancellation and handled in accordance with the relevant paragraphs in this section.
1.35 We are not the manufacturer of the goods and shall not be held liable for defective design or manufacture.
1.36 In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable.
1.37 All goods are under a 1 year warranty against defective workmanship or materials unless specified otherwise. All products that have been modified or repaired by the customer or any other party or have not been used or fitted in accordance with the manufacturer's instructions are not covered by this warranty.
1.38 The warranty can be extended according to any additional terms provided on the website.
1.39 All goods are shipped from the UK. Customers outside of the UK and the European Union may be required to pay customs charges, taxes. duties or fees upon importation of their goods into their country. These charges are levied by the customs authorities in the country of delivery and are the sole responsibility of the customer. We are not responsible for these charges.
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.